FAQ

What Vehicle Do You Use For Tours?
We use our faithful “Ella,” a long-base black Ford Expedition Eddie Bauer, complete with leather seats. Ella is extremely comfortable, even sitting in the middle of the 3rd row, and the high seats and large windows allow you to fully enjoy the beautiful scenery on both sides.

If you prefer to use your own rental vehicle, let us know!

Are You Fully Licensed To Carry Passengers?

Yes, we are. We have a Motor Carrier Certificate from the Public Utilities Commission (PUC #4935C), and carry all commercial auto and liability insurance as required by law. This is important for everyone’s safety.

What Is The Maximum Number Of People You Can Take On A Tour?

Our Ford Expedition is licensed for, and can comfortably accommodate, up to 7 passengers.

For safety issues, and to show you the best possible time with personalized attention, we do not give tours to larger groups nor allow additional vehicles to follow us in a caravan.

Can Children Come Along?

Yes! Children 4 years and older can participate in all our tours. For children 4-7 years old, we offer a booster seat (as per local legislation).

Children’s favorite tours are the Halfway to Hana and the West Maui Adventures, offering plenty of opportunities to spend energy outdoors, with less driving time.

Do You Mix Up Different Groups To Fill Up Your Vehicle?

Absolutely not! We offer exclusively private tours for parties that know each other and are traveling together.

What Is Your Cancellation Policy?
  • If you cancel more than 72 hours (3 full days) before your scheduled trip departure, your payment will be refunded, minus a $50 administrative fee.
  • If you cancel within 72 hours (3 days) of your scheduled trip departure, or are a no-show, no refund will be provided.
  • Tours may be transferred to another name or rescheduled at no cost, depending on availability.
  • Tours go rain or shine. However, we make reasonable arrangements to reschedule upon request, depending on availability. We take your safety seriously and if weather and road conditions are deemed to be dangerous, we will reschedule or cancel the tour. If Unique Maui Tours needs to cancel a tour due to weather or other unforeseen circumstances, your payment will be fully refunded.
  • Refunds may take up to 30 days to be posted to your account.
What Happens If It Rains?

It often rains in the tropics, particularly in the aptly named “rainforest,” that’s how we get beautiful waterfalls! However, it rarely lasts all day or prevent us from having a wonderful time.

As outlined in the cancellation policy, tours go rain or shine. However, we make reasonable arrangements to reschedule upon request, depending on availability. We take your safety seriously and if weather and road conditions are deemed to be dangerous, we will reschedule or cancel the tour. If Unique Maui Tours needs to cancel a tour due to weather or other unforeseen circumstances, your payment will be fully refunded.

What Should I Wear Or Bring?

Depending on the tour you’ve selected, we may have opportunities to swim, so if you want to get wet, the best is to wear your swim suit under your clothes, as there are no changing rooms. Wear sporty clothes that you won’t mind getting wet or muddy, and shoes that can get wet (trainers, water shoes, or Keens type).

Also bring a change of dry clothes, a light jacket or long sleeve shirt, a pair of flip-flops or sandals, a hat, sunglasses, and a beach towel from your hotel.

Bring any medication you might need, such as anti-histamine if you tend to have allergies, Dramamine or Bonine if you suffer from motion sickness—roads tend to be windy around here!

It’s also a good idea to bring some spending cash in case you’re tempted by one of the roadside banana bread, ice cream shop, local jewelry or else. Gratuity for your guide is optional but always very much appreciated.

Last but not least, bring your phone/camera, and your sense of adventure!

That’s it! We take care of pretty much everything else.

What Should I Leave At The Hotel?

On board, we will have umbrellas, flashlights, reef-safe sunscreen, natural insect repellent, first-aid kit, handy wipes, our “courtesy kit” (toilet paper and feminine products), extra towels, mini backpacks, light snacks, and a cooler with waters.

What About Food & Drinks?
We bring some water in a cooler, and there’s always enough space so feel free to bring your own goodies if you want. We also have a few light snacks on board (granola bars, fig bars…).

On most tours, we will stop at the local eateries for lunch and to try fresh local delicacies—coconut ice cream, banana bread, fresh tropical fruit, organic coffee, etc.

Please, let us know if you have any dietary restrictions, so we can present you all the available lunch options depending on the tour.

I'm Not Very Fit/Adventurous/Mobile - Will I Be Able To Keep Up?

That’s the beauty of a private tour: you get to do what YOU want, go where YOU want, at YOUR own pace! Maui can be enjoyed being as active and adventurous or as mellow and comfortably as you like.

If you have any mobility issue, please let us know in advance, and also talk with your guide during your tour to let them know what you like and how comfortable you feel, so they can tailor the tour to your preferences and abilities.

We Just Want Someone To Drive Us Around For The Day (Or Several Days) - Can You Do That?

Yes! Contact us and let us know what your needs are. We’ll be happy to accommodate them.

We Are Interested In Other Activities On Maui - Can You Help Us With That?

Yes! We have extensive knowledge of activities on Maui, and can recommend and book the best activities for you. Contact us and/or talk to your guide during your tour.

Should We Tip Our Guide?

As is usual in the tourism industry, gratuity for your guide is optional but customary, and certainly always much appreciated. If your guide has gone the extra mile to show you a great time, by all means, “share the love!” Leaving a review is also another way to show your appreciation for your guide.