Safety & Sanitation Policy

COVID-19 Updates

WE ARE OPEN!!!! Finally, after a very long year, we are back on the road! As of early June, we are currently offering all Haleakala itineraries with our Mercedes Sprinter van and our sister company Explore Maui Nature. Unfortunately, we have temporarily suspended our Road to Hana tours until we are again fully staffed and have been able to replace our trusty SUV “Ella,” who retired from the fleet. 

Entry requirements to the state of Hawaii are constantly evolving. As of early June, visitors to Hawaii are still required to present a valid negative COVID test taken up to 72 hours with an officially-approved lab before the last leg of their flight in order to be exempt from a 10-day quarantine, regardless of whether they have been vaccinated. Please consult www.hawaiicovid19.com for details about the program.

Please make sure you have all the most up-to-date information from official sources before your trip, so you don’t run into unpleasant surprises.

Your safety has always been our priority!

While this hasn’t changed and never will, we’ve made some changes to our operations in order to ensure the continued health & safety of our guests and employees, and mitigate the risk of infection from Covid-19.

For this, we have followed the official guidance of the CDC, as well as industry-specific recommendations from FareHarbor (our reservation system), and the World Travel and Tourism Council. We have committed to implement the WTTC’s Leading Global Protocols for the New Normal for Tour Operators and can proudly display their Safe Travels stamp to show our commitment.

Safety Guidelines for Guests

Shaking hands is so “pre-covid-world”! We are in Hawaii, so we are replacing the hand-shaking with a “Shaka“. Extend your thumb and pinky, close your index, middle, and ring fingers, and shake it up!

We of course provide as much hand sanitizer as needed, so you can pump away anytime. We bring extras, so we never run out.

We also have regular soap available so you can give your hands a real wash when we stop at local bathrooms.

Please bring your face mask. As per a mandate of the State of Hawaii, masks are required at all times when indoors–so yes, that includes within the vehicle. We may take our masks off when outdoors. 

Please bring your refillable water bottle if you have one. If you don’t, plastic water bottles are provided, as we had to temporarily suspend our use of stainless-steel re-usable water bottles. 

Unfortunately, we have also temporarily suspended our use of reusable utensils, plates, and napkins. However, we will shift to environmentally friendly alternatives and keep avoiding plastic as much as possible; and we will resume this practice as soon as we feel is appropriate.

No change on this: in all our vehicles, we have tissues, handiwipes, toilet paper, feminine products, sanitizing wipes, paper towels, reef-safe sunscreen, natural insect repellent, as well as a trash can with liner bag for proper disposal.

Payments & Waivers

Payments for tours are required in advance of the tour date, and are processed through our secure reservation system.

Gratuities are never expected, but always appreciated! You may hand it directly to your guide in cash. For a contactless alternative, you can ask your guide for their Venmo account, or if you prefer to charge it to your credit card on file, just let us know via email or phone and we’ll take care of it for you.

Waivers are signed electronically upon making the reservation (the link appears in the confirmation email). For guests who have not signed the waiver prior to the tour, they have the opportunity to do so on their own phone before departure.

Employees Health

Employees are required to self monitor and to report any symptom, no matter how minor.

Employees who display any symptom will be required to stay home, and may only return to work after providing a negative Covid-19 test, and when free of any symptom.

We reserve the right to assign a different tour guide to a booking at any time.

Should no guide be available for a scheduled tour, we will communicate as soon as possible and offer a reschedule, a comparable alternative, or a cancellation with full refund.

Guides are required to wash hands whenever possible, wear gloves while cleaning and handling gas pumps, and wear face masks when indoors.

Nothing new here, but guides are obviously required to maintain excellent personal hygiene, wear freshly laundered clothes, and follow all official guidelines as they become available.

Vehicles and Equipment Cleaning and Sanitation

We have always taken pride in having the cleanest vehicles, as is evidenced by many of our past guest reviews, and we already had a pretty comprehensive cleaning policy.

We’re now doubling down on it for extra safety and sanitation, following the CDC guidelines for non-emergency transport vehicles, and sharing the outline with you.

All our vehicles go through a thorough wash at the end of each day.

The inside of each vehicle is also rigorously detailed and sanitized after every single tour:

  • seats, floors, seat pockets, cup holders, and all other nooks & crannies carefully vacuumed,
  • all windows cleaned,
  • thorough cleaning of all surfaces and high touch areas: door handles & panels, plastic trims,, belts & belt buckles, educational handouts…
  • any other object that are usually touched: sanitizer bottles, courtesy bags, water cooler.

We don’t leave out any surface that guests might have touched. 

Cancellation and Refund Policy

Please make sure you read our policy carefully upon booking a tour. If you have a question, please give us a call at (844) 550-6284 (8am-8pm HST).

  1. If you cancel more than 72 hours (3 full days) before your scheduled trip departure, your payment will be fully refunded. During the Covid-19 crisis, we are currently waiving the usual non-refundable administrative fee of $50.
  2. Refunds may take 30-60 days to be posted to your account.
  3. If you cancel within 72 hours (3 days) of your scheduled trip departure, for any reason whatsoever, or are a no-show, no refund will be provided. For this reason, we recommend you book a tour a few days after arrival, so if your Maui trip is cancelled due to a positive Covid test or other complication, you may cancel your tour before the 72 hours and receive a refund. 
  4. Tours may be transferred to another name, rescheduled at no cost depending on availability, or converted into a gift card.
  5. Gift cards are valid for two years from the date of issue. Gift cards are transferrable, but not redeemable for cash.
  6. Tours go rain or shine. However, we make reasonable arrangements to reschedule upon request, depending on availability. We take your safety seriously and if weather and road conditions are deemed to be dangerous, we will reschedule or cancel the tour. If Unique Maui Tours needs to cancel a tour due to weather or any other unforeseen circumstances, your payment will be fully refunded.